Privacy Policy

Published April 19, 2023

The California Department of Community Services and Development (CSD) is committed to promoting and protecting the privacy rights of individuals as enumerated in Article 1 of the California Constitution, the Information Practices Act of 1977, and other state and federal laws. It is the policy of CSD to safeguard the privacy of personal information collected or maintained by the Department. CSD's information management practices are governed by the requirements of the following authorities and all other laws pertaining to information privacy:

Government Code sections 11015.5 and 11019.9
Information Practices Act - Civil Code section 1798 et seq.
Public Records Act - Government Code section 7920 et seq.
Statewide Information Management Manual (SIMM) 5310 - A & B.

CSD follows these principles in collecting and managing personal information:

CSD collects personal information on individuals only as allowed by law to administer programs serving California's most vulnerable residents. Any subsequent use of the information shall be limited to and consistent with the fulfillment of those purposes, and/or to make disclosures as required or authorized by law.

Personal information, as defined in the Information Practices Act, is information that identifies or describes an individual including, but not limited to, name, Social Security number, physical descriptions, home address, home telephone number, education, financial matters, medical or employment history, e-mail address or Internet Protocol (IP) address.

CSD only collects personal information that is necessary and appropriate for the type of services requested. CSD collects personal information indirectly from individuals who apply through one of their networks of local service providers to obtain services. Collection of this information is required to deliver the specific services, but use of these services is voluntary.

CSD will not distribute or sell any electronically collected personal information about individuals to any third party without the individual's written consent.

CSD does not disclose personal information. Personal information may not be disclosed, made available, or otherwise used for a purpose other than those specified, except with the consent of the subject of the personal information, or as prescribed by law or regulation.

CSD tells people who provide personal information about their right to review that information. Individuals who provide personal information to their network of local service providers to obtain services administered by CSD have the right to review the information for accuracy and completeness and to request corrections or deletions. For personal information access requests, send an email to CSD's Privacy Officer at

CSD protects personal information. The Department takes precautions and security measures to protect the personal information collected or maintained by CSD against loss, unauthorized access, use, modification, or disclosure.

CSD collects electronic information from people who visit our Internet website. If an individual simply browses our Internet website, CSD automatically collects the domain name or Internet Protocol address that relates to the machine used to access the CSD website, the type of browser and operating system used, the date and time when the website is visited, web pages displayed, for security purposes. We do not collect home, business or e-mail addresses, or account information from persons who simply browse our Internet website. Electronically collected personal information is exempt from requests made under the Public Records Act.

CSD reserves the right to use browser 'cookies' (bits of data). These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

CSD also uses Google Analytics to help understand how visitors interact with its websites to improve them. You can read Google's security and privacy policies for Google Analytics. You can choose not to have your data used by Google Analytics by downloading their opt-out browser add-on. Selecting to opt out will not interfere with your ability to use the website. 

CSD will provide additional information on our privacy policy if requested. If you have further questions, comments, or complaints about our privacy policy or policy compliance you may contact:

CSD Privacy Officer

(916) 800-6063

2389 Gateway Oaks Drive, Suite 100
Sacramento, CA 95833

For more general information about online privacy and security, please see the California Department of Justice's Online Privacy page at “Security Awaren​ess". ​

CSD Supporting Page