If you feel CSD was unable to serve you due to a language barrier because of limited English proficiency or other communication differences, CSD may be able to provide additional communication help with the information or services you have requested.
Members of the public or recipients of services may direct complaints regarding language access by taking the following steps:
Department of Community Services and Development
Attn: Language Access Coordinator
2389 Gateway Oaks Drive, Suite #100
Sacramento, CA 95833
CSD staff must immediately forward complaints from members of the public concerning the availability of interpreters and/or translated materials to the Language Access Coordinator at LanguageAccess@csd.ca.gov. CSD's Language Access Coordinator will investigate and work to resolve all complaints.
Complaint Process Contact: Justin Lytle
Phone: 916-576-0980
Email: LanguageAccess@csd.ca.gov