The newly established California Arrearage Payment Program (CAPP) will offer financial assistance for California energy utility customers to help reduce past due energy bill balances that increased during the COVID-19 pandemic. Established by Governor Newsom and the California Legislature in the 2021-22 State Budget and administered by the Department of Community Services and Development (CSD), the CAPP program dedicates $1 billion in federal American Rescue Plan Act funding to address Californian's energy debts.
Utility customers do not need to apply to receive assistance under the CAPP program. If a customer account is eligible, a credit will be automatically applied to the customer's bill. Energy utilities will apply for CAPP assistance on behalf of customers who incurred a past due balance of 60 days or more on their energy bill during the COVID-19 pandemic relief period covering March 4, 2020 through June 15, 2021.
CAPP benefits will be credited to customer accounts on a rolling basis as energy utilities apply and are approved for CAPP funding. To expedite the release and distribution of CAPP assistance to eligible Californian utility customers, CSD is working closely with the state's energy utilities. There are four distinct phases of CAPP implementation that are required for energy utilities participating in the program.
The CAPP Data Dashboard displays total statewide data and data captured from energy utilities during three primary phases of CAPP implementation:
1) Utility Survey; 2) CAPP Application; 3) Closeout.
Government Code Section 16429.5 requires energy utilities that receive a CAPP allocation to provide the following customer protections:
Subscribe to receive CAPP Program Notices and other program updates.
Sign up for CAPP email updates
CSD held a remote information session with energy utility representatives on July 21, 2021, to share CAPP requirements and touchpoints necessary to ensure timely and effective program administration.